We understand things happen and sometimes a payment might fail. In the event your payment fails, you will receive an electronic notice to update your payment in an allotted time frame based on your state’s requirements. Just be sure to update your payment within that window and your pet will not have any lapse in coverage. If you are unable to pay within the allotted time frame, your policy will be cancelled due to non-payment. To update your payment method, please call us and a member of our team will be happy to assist.
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